Design Notes

December 01, 2011

AQW Save The Players Event

Let Nythera help you directly - TODAY!

Dear AQWorlds players,

Nythera here. As you all know, I'm a half-dragon Void Mage, married to Ryuuji... but did you also know that I am Head of Player Support for AE? If you didn't, now you do!

Today, December 1st,  is a special day. It's not just the first day of the last month of the year, but it's also a special day called "Save the Players!"

Today, from 3-5PM EST, I welcome all those players who have lost their account or did not know how to get it back to contact me directly! I will be helping players live via Twitter at and the AQWorlds Facebook account at in getting their accounts back.

If you can't login to Twitter or facebook or I am unable to fix your account during the event, do not fret! You can always email the AE HelpTeam via our Account Recovery Help Page! You will receive a response the same day or the next business day unless we are very busy or it is a U.S. holiday.

AE Player Support consists of the "AE HelpTeam" which includes only 5 people - myself, Zazul, Memet, Lady Tomo and Neveya. We are a small indie gaming company and DO NOT have automatic email responses! Each email is read and answered manually by someone of the AE HelpTeam.

Thank you so much and BATTLE ON!


PLEASE NOTE: This event is for those players who legitimately lost their account and did not know how to get it back. We understand some people may had been confused and did not know how to contact us via our Help Pages. This event is not for those who lost their accounts due to an account or payment issue. If you have an account or payment issue such as a ban or dispute, please email us via our help pages instead!

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